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Nationwide Delivery T&CS Apply

Terms and Conditions



In this document the following words shall have the following meanings:

1.1 "Agreement" means these Terms and Conditions together with the terms of any applicable Specification Document;
1.2 "Customer" means the organisation or person who purchases goods and services from the Supplier;
1.3 "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever in the world enforceable;
1.4 "Specification Document" means a statement of work, quotation or other similar document describing the goods and services to be provided by the Supplier;
1.5 "Supplier" means Direct Building Products Ltd, 4 Moody Street, Bradford, BD4 7BN.


2.1 These Terms and Conditions shall apply to all contracts for the supply of goods and services by the Supplier to the Customer.
2.2 Before the commencement of the services the Supplier shall submit to the Customer a Specification Document which shall specify the goods and services to be supplied and the price payable. The Customer shall notify the Supplier immediately if the Customer does not agree with the contents of the Specification Document. All Specification Documents shall be subject to these Terms and Conditions.
2.3 The Supplier shall use all reasonable endeavours to complete the services within estimated time frames but time shall not be of the essence in the performance of any services.


3.1 The price for the supply of goods and services are as set out in the Specification Document. The Supplier shall invoice the Customer on delivery.
3.2 Invoiced amounts shall be due and payable once the goods have been delivered. The Supplier shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 1.5% per annum above the base rate of the Bank of England. In the event that the Customer’s procedures require that an invoice be submitted against a purchase order to payment, the Customer shall be responsible for issuing such purchase order before the goods and services are supplied.


4.1 Our standard delivery timeframe for in-stock items is 1-2 working days after dispatch, depending on your chosen shipping method. You may receive a call if the goods ordered are not in stock, it will be put on back order and delivered once it becomes available, typically within 1-2 working days of dispatch. Please be aware that we do not partially dispatch orders; your entire order will only be shipped when all items are in stock.

4.2 Your order may arrive in multiple deliveries.

4.3 We will deliver your goods to the specified address provided in your order. At a minimum, there must be someone available with the provided contact information to accept the delivery. It is preferable to have someone physically present to sign for the goods. Our deliveries are typically scheduled between 8:00 am and 6:00 pm from Monday to Friday. Please note that we cannot accept responsibility for any loss or damage if you instruct the delivery company to leave the goods unattended or fail to make yourself available to physically receive the goods.

4.4 We offer delivery services throughout the UK mainland. However they may be an additional charge for deliveries to the Channel Islands or the Highlands/Islands of Scotland.

4.5 For back-ordered items, our suppliers typically dispatch them within 1-21 working days. Please note that any estimated dispatch date is subject to change without prior notice.

4.6 Many of our products are relatively heavy, and you may be required to assist the delivery driver in unloading your order.

4.7 In the event of a failed delivery attempt or if there is no one available to accept a scheduled delivery, the goods may be returned to us. We reserve the right to impose an additional re-delivery charge in such cases.

4.8 Direct Building Products Ltd will not assume liability for shortages or damage to deliveries unless the Customer notifies us in writing, along with photographic evidence of any damages, within 7 days of receiving the delivery.

4.9 The packaging is intended solely for temporary protection during transportation and should not be relied upon for further protection of the goods once they are delivered. Always store the goods in accordance with the manufacturer's recommendations. It is your responsibility to dispose of the packaging materials.

4.10 If you change the delivery address after the goods have been dispatched, we may pass on any additional charges incurred by our carriers for redirecting the delivery.

4.11 Please inspect the goods upon delivery. If any items are missing or damaged, notify the delivery driver at the time of delivery or contact us within 7 working days.

4.12 Occasionally, unforeseen circumstances beyond our control, such as accidents, breakdowns, natural disasters, or supplier defaults, may prevent us from delivering your goods as scheduled. While we will make every effort to resolve such issues promptly, we cannot be held responsible for delays or failures in delivering your goods caused by these circumstances.

4.13 The Customer is responsible for accepting the goods when they are ready for delivery. Delivery is considered complete when the goods are delivered to the Customer's specified address, at which point all risks, including loss, breakage, damage, and other risks, transfer to the Customer.

4.14 Parcel deliveries are made only to ground floor entrances, while pallet deliveries are dropped off at the kerbside. The driver may use their discretion for any further delivery requests. If you request the driver to leave a pallet delivery somewhere other than the kerbside, you do so at your own risk. Ensure that you inform us of any special delivery requirements or conditions when placing your order. Direct Building Products Ltd accept no liability for any damages incurred from goods being left outside.

4.15 The date of delivery specified by Direct Building Products ltd is an estimate only. Time for delivery shall not be of the essence of the contract and Direct Building Products Ltd shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.


5.1 This policy does not apply to goods ordered by businesses exempt from the Consumer Contracts Regulations or to specific goods that are exempt from the right to cancel, such as personalized or modified items and perishable products packaged in bags or tubs. Please consider any product with a manufactured-on date as a perishable product.

5.2 If you decide to cancel your order, you must return the goods within 14 days of notifying us of your intention to cancel. The goods should be returned with their original packaging, adequately protected against damage and in resalable condition. You are responsible for the return postage costs.

5.3 We will issue a refund for all payments received from you, including basic postage/carriage costs, within 14 days of receiving the returned goods, minus any applicable charges under this contract. Please note that we will not refund any additional costs for enhanced shipping services, such as Next Day or AM delivery, which are offered in addition to our standard shipping options.

5.4 If you fail to return the goods, we will arrange for collection and charge you for the direct collection costs. If you fail to take reasonable care of the goods, resulting in damage or deterioration, we will charge you for the reduction in value.

5.5 This cancellation policy does not affect your legal rights, especially in cases of faulty or misdescribed goods.

5.6 Business customers or those exempt from the Consumer Contracts Regulations may not cancel an order without mutual agreement


6.1 All goods are covered by the manufacturer's subject to the terms and conditions of the warranty.

6.2 If you encounter any issues with the goods, please inform us via email or in writing within 7 days of the problem arising. Providing digital photographs of the problem is helpful and may eliminate the need to return the goods for inspection. We will address the matter in accordance with your legal rights.

6.3 The manufacturer's warranty complements your statutory rights as a consumer and does not affect them. 

6.4 Proper cleaning and storage in accordance with the manufacturer's instructions are essential for renders.

6.5 Due to the nature of the product, we cannot guarantee an exact colour match.

6.6 If an exchange is necessary, we will arrange it promptly and at no cost. Replacement goods will only be dispatched after we receive and inspect the original goods at our warehouse.

6.7 Unapplied renders should be stored as per the manufacturer's instructions.

6.8 If a specific item is no longer available, we will offer an alternative. However, our liability is limited to replacing the faulty goods, and we cannot guarantee an exact match. You will have the option of a refund in such cases.

6.9 When we replace faulty goods, you are responsible for disposing of the faulty items unless they have already been returned to us.

6.10 You are responsible for the cost of returning the goods to us. However, if the goods are found to be faulty, we will refund your reasonable postage costs. In the event that the goods are not faulty, we will return them to you, and you will be responsible for our reasonable postage costs.

6.11 Damaged bags containing cement-based products can occur during production and transit. Small movements during handling can cause tears in the fragile paper or plastic bags. If you receive damaged bags upon delivery, please provide photographic evidence of the damage so that we can assess and estimate losses accurately. We will only estimate losses based on the evidence you provide, and no assumptions will be made regarding claimed losses not shown in your provided photographic evidence. It's important to note that the quality of the product inside is not dependent on the integrity of the bags, as cement bags are not airtight. Therefore, we will seek to replace or refund any material losses from the damaged bags, rather than replacing the entire bags.

6.12 The manufacturing process and materials used in renders may result in colour variations between different batches. This is considered an expected characteristic of the product and not a manufacturing defect.


7.1 To enable the Supplier to perform its obligations under this Agreement the Customer shall:

7.1.1 co-operate with the Supplier;
7.1.2 provide the Supplier with any information reasonably required by the Supplier;
7.1.3 obtain all necessary permissions and consents which may be required before the commencement of the services; and
7.1.4 comply with such other requirements as may be set out in the Specification Document or otherwise agreed between the parties.

7.2 The Customer shall be liable to compensate the Supplier for any expenses incurred by the Supplier as a result of the Customer’s failure to comply with Clause 7.1.
7.3 Without prejudice to any other rights to which the Supplier may be entitled, in the event that the Customer unlawfully terminates or cancels the goods and services agreed to in the Specification Document, the Customer shall be required to pay to the Supplier as agreed damages and not as a penalty the full amount of any third party costs to which the Supplier has committed and in respect of cancellations on less than five working days’ written notice the full amount of the goods and services contracted for as set out in the Specification Document, and the Customer agrees this is a genuine pre-estimate of the Supplier’s losses in such a case. For the avoidance of doubt, the Customer’s failure to comply with any obligations under Clause 7.1 shall be deemed to be a cancellation of the goods and services and subject to the payment
of the damages set out in this Clause.

7.4 In the event that the Customer or any third party, not being a sub-contractor of the Supplier, shall omit or commit anything which prevents or delays the Supplier from undertaking or complying with any of its obligations under this Agreement, then the Supplier shall notify the Customer as soon as possible and:

7.4.1 the Supplier shall have no liability in respect of any delay to the completion of any project;
7.4.2 if applicable, the timetable for the project will be modified accordingly;
7.4.3 the Supplier shall notify the Customer at the same time if it intends to make any claim for additional costs.


8.1 The parties may at any time mutually agree upon and execute new Specification Documents. Any alterations in the scope of goods and/or services to be provided under this Agreement shall be set out in the Specification Document, which shall reflect the changed goods and/or services and price and any other terms agreed between the parties.
8.2 The Customer may at any time request alterations to the Specification Document by notice in writing to the Supplier. On receipt of the request for alterations the Supplier shall, within 5 working days or such other period as may be agreed between the parties, advise the Customer by notice in writing of the effect of such alterations, if any, on the price and any other terms already agreed between the parties.
8.3 Where the Supplier gives written notice to the Customer agreeing to perform any alterations on terms different to those already agreed between the parties, the Customer shall, within 5 working days of receipt of such notice or such other period as may be agreed between the parties, advise the Supplier by notice in writing whether or not it wishes the alterations to proceed.
8.4 Where the Supplier gives written notice to the Customer agreeing to perform alterations on terms different to those already agreed between the parties, and the Customer confirms in writing that it wishes the alterations to proceed on those terms, the Specification Document shall be amended to reflect such alterations and thereafter the Supplier shall perform this Agreement upon the basis of such amended terms.


9.1 The Supplier warrants that as from the date of delivery for a period of 12 months the goods and all their component parts, where applicable, are free from any defects in design, workmanship, construction or materials. Any additional warranties described in the specification document are manufacturers warranty only.
9.2 The Supplier warrants that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.
9.3 Except as expressly stated in this Agreement, all warranties whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the goods and services to be provided by the Supplier.


The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise, directly or indirectly, from the Customer’s breach of any of its obligations under this Agreement, including any claims brought against the Supplier alleging that any goods and/or services provided by the Supplier in accordance with the Specification Document infringes a patent, copyright or trade secret or other similar right of a third party.


11.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Supplier to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.
11.2 In no event shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.
11.3 Nothing in these Terms and Conditions shall exclude or limit the Supplier’s liability for death or personal injury resulting from the Supplier’s negligence or that of its employees, agents or sub-contractors.


Either party may terminate this Agreement forthwith by notice in writing to the other if:

12.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within 30 calendar days of being given written notice from the other party to do so;
12.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances;
12.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect;
12.4 the other party ceases to carry on its business or substantially the whole of its business; or
12.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.


All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Supplier, and the Customer shall do all that is reasonably necessary to ensure that such rights vest in the Supplier by the execution of appropriate instruments or the making of agreements with third parties.


Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.


The Supplier and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. The Supplier may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve the Supplier of its obligations under this Agreement or any applicable Specification Document.


The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Supplier.


If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.


The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.


Any notice to be given by either party to the other may be served by email, fax, personal service or by post to the address of the other party given in the Specification Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.


This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.


Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


This Agreement shall be governed by and construed in accordance with the law of England OR Scotland and the parties hereby submit to the exclusive jurisdiction of the English OR Scottish courts.


All goods shall be required only to conform to the specification in the Specification Document. For the avoidance of doubt no description, specification or illustration contained in any product pamphlet or other sales or marketing literature of the Supplier and no representation written or oral, correspondence or statement shall form part of the contract.


Title in the Goods shall not pass to the Customer until the Supplier has been paid in full for the Goods.