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Returns and Refunds

Our ultimate goal is for you to be completely satisfied with your purchase from Direct Building Products's. If you receive an item you are dissatisfied with, you may return it within ninety (90) days** to any Direct Building Products's store for a refund or exchange within our current return policy guidelines. For additional assistance, visit your local Direct Building Products's store or you may call 01274 720905 and one of our customer service representatives will be glad to recommend alternative return options that may be available. Information contained on the invoice will be necessary to process the return or refund. Please have the invoice ready when you call. After the return period**, products will be covered by the manufacturer's warranty as applicable.

Store Refunds, Returns and Exchanges

If you choose to return or exchange your product at one of our retail stores, please bring your receipt or invoice with you to ensure a quick and hassle-free return.

Please note: Shipping charges are not refundable.

Shipped Merchandise Returns/Exchanges

If you are returning merchandise in new, unused condition, contact us within 90 days from receipt. If you have a return/exchange due to shipping error, defect, or damage, contact us within 90 days from receipt to qualify for a no-charge pickup. Contact us at 01274 720905. One of our customer service representatives will provide you with simple instructions for returning the item. Please have the invoice ready when you call. A copy of the invoice must accompany all returns. A replacement item will be shipped to you once the item being returned has been received.

Please note: APO/FPO ship-to addresses are not eligible for no-charge pickup.

Please report items that are damaged or missing within 3 days of delivery.
Contact us on 01274 720905..

Refunds

If you receive a product you are dissatisfied with for any reason other than a shipping error, defect or damage, simply call us at 01274 720905. One of our customer service representatives will provide you with simple instructions for obtaining a refund for the item. Please have your invoice ready when you call. Your refund will be processed when the item being returned has been received. Refunds will be made by crediting the original method of payment (i.e. credit card, in-store account, etc.).

Please note: Shipping charges are not refundable.

Special Order Sales

Special Order items are ordered according to the customer's specifications. In some instances of return or order cancellation, a restocking charge may apply.